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Women’s and men’s sexual health

Urinary tract infections (UTIs)

Confidential information about Urinary tract infections (UTIs), symptoms or concerns to discuss, testing and possible next steps.

About Urinary tract infections (UTIs)

A urinary tract infection can involve the urethra, bladder or kidneys. Burning, urgency and frequent urination are common with lower infection, while fever, chills, vomiting or side and back pain can signal kidney involvement.

Symptoms can overlap between conditions. How they change, relevant health history, medications and risk factors are therefore as important as the condition name during an assessment.

Symptoms and details worth noting

Before a consultation, note the details that best describe the concern. They help the healthcare professional understand the problem and how urgent it may be.

  • Burning, frequency, urgency or difficulty urinating
  • Lower abdominal, pelvic, back or side pain
  • Fever, chills, nausea, blood or unusual urine
  • Pregnancy possibility, prior infections, kidney issues and recent antibiotics

Possible causes and context

These factors can guide an assessment, but they cannot confirm a diagnosis on their own.

  • A bladder or urinary-tract infection
  • Irritation, dehydration or sexual activity
  • A kidney stone or prostate-related issue
  • A genital infection or another condition with similar symptoms

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How a virtual consultation may help

The healthcare professional first checks symptoms, risk factors and warning signs. Based on the assessment, they may discuss appropriate options or recommend in-person care.

  • Review symptoms and personal risk factors
  • Distinguish bladder symptoms from warning signs of kidney involvement
  • Discuss whether urine or STI testing is needed
  • Determine whether virtual treatment or in-person assessment is appropriate

Signs that need prompt attention

Seek urgent care for fever with side or back pain, repeated vomiting, confusion, inability to urinate, severe pain, pregnancy with concerning symptoms or rapidly worsening illness.

What to prepare

  • When the symptoms began
  • A list of medications and allergies
  • Any relevant results, photos or documents available

After the assessment

Depending on the situation, the professional may offer recommendations, determine whether a prescription is clinically appropriate, or direct you to an in-person examination, testing or another care resource.

Limits of virtual care

Some conditions require a physical examination, testing, imaging or follow-up with your regular care team. An online consultation does not guarantee a diagnosis, prescription or treatment.

For severe symptoms, difficulty breathing, significant chest pain, signs of stroke, severe bleeding, loss of consciousness or immediate danger, call 911.

FAQ

Frequently asked questions

What is Urinary tract infections (UTIs)?+

A urinary tract infection can involve the urethra, bladder or kidneys. Burning, urgency and frequent urination are common with lower infection, while fever, chills, vomiting or side and back pain can signal kidney involvement.

Can Urinary tract infections (UTIs) be assessed online?+

It depends on your symptoms, health history and whether a physical examination or testing is needed. The professional will tell you whether virtual care is appropriate.

What information should I prepare?+

Note when symptoms began and how they changed, your medications and allergies, measurements taken at home, and any relevant results or photos.

When is in-person care needed?+

Urine testing and examination may be required when symptoms recur, the diagnosis is uncertain, pregnancy is possible, the patient is male, or kidney involvement is suspected.

Is a prescription guaranteed?+

No. A prescription is issued only when the healthcare professional considers it safe and medically appropriate.

Reliable health resources

For further reading, consult these official health directories. This page provides general information and does not replace an individualized medical assessment.

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