Privacy Policy

1. Scope and accountability

LASO MD Corp. is accountable for the personal information it holds through its website, digital services and administrative activities.

Healthcare professionals remain responsible for their practice and records under the laws, ethical rules and professional standards that apply to them.

2. Information we may collect

The information collected depends on how you interact with LASO MD.

• Contact and identity information, such as a name, telephone number and email address provided through a form or account.
• Administrative information related to an appointment, service request, invoice or payment.
• Health information submitted through an appropriate secure channel or collected during a consultation.
• Professional or organizational information submitted by a clinic, employer or healthcare professional.
• Technical data, such as an IP address, device and browser information, security logs and certain necessary cookies.

3. How information is collected

Information may be collected directly from you when you complete a form, create an account, book an appointment, make a payment, contact our team or use a telemedicine service. Some technical data is collected automatically to operate and protect the services.

4. Why we use information

LASO MD limits its use of information to necessary purposes that are communicated at the appropriate time.

• Respond to a request and provide the requested services.
• Create and administer an account, appointment or organizational relationship.
• Facilitate a consultation, follow-up, prescription, requisition or document when clinically indicated.
• Process payments, prevent fraud and provide administrative support.
• Protect the platform, diagnose technical issues and improve the experience.
• Meet legal, regulatory, professional and record-keeping obligations.

5. Consent and choices

When consent is required, LASO MD seeks clear, free and informed consent for specific purposes. You may withdraw consent where permitted by law, subject to retention obligations and any effect the withdrawal may have on our ability to provide a service.

Sensitive information, including health information, is subject to safeguards and authorizations appropriate to its nature.

6. Sharing with third parties

LASO MD does not sell your personal information. Information may be shared only when necessary, authorized or required by law.

• With professionals and organizations involved in your care, according to your request and applicable rules.
• With providers that support hosting, communications, payments, security or technical operations under appropriate agreements.
• With a pharmacy, laboratory, insurer or care resource when you request it or the service requires it.
• With competent authorities when required by law, court order or a safety-related situation.

7. Retention, location and destruction

Information is retained only as long as necessary for the stated purposes and applicable legal or professional obligations. It is then securely destroyed, anonymized or made inaccessible.

Some service providers may process information outside Quebec or Canada. Before such a transfer, LASO MD applies the assessments and contractual safeguards required for the nature of the information and applicable law.

8. Security safeguards

LASO MD uses administrative, technical and physical safeguards proportionate to the sensitivity of the information, including access controls, authentication, encryption where appropriate, logging and incident-management procedures. No system can eliminate every risk.

9. Your rights

Subject to legal exceptions, you may request access to or correction of your information, deletion where applicable, withdrawal of consent, or information about how an automated decision affects you. You may also make a privacy complaint.

• Use the contact form and select “Privacy and personal information.”
• Describe your request clearly without submitting health information in the general form.
• We may need to verify your identity before disclosing or changing information.

10. Privacy Officer

Title: Privacy Officer, LASO MD Corp.

Mailing address: 3025 Tessier Boulevard, Laval, Quebec H7S 2M1. Telephone: 514-613-9955. Please use our contact form for all requests.

11. Changes to this policy

This policy may be updated to reflect changes to our services, practices or legal requirements. The revision date appears at the top of the page. Appropriate notice will be provided for material changes.